Industry News

Consumers are warned to beware of individuals posing as locksmith who perform unnecessary work or charge exorbitant un-locking fees. The Associated Locksmiths of America, Inc. (ALOA), an international association of locksmith and physical security professionals, recently issued an official warning.

"This scheme entices locked-out consumers with large Yellow Pages ads that give the impression you are calling a local business," says ALOA's Executive Director, Charles W. Gibson, Jr., "These companies manipulate listings with multiple false addresses and phone numbers to make them seem like a neighborhood businesses. In actuality, the victims frequently are calling out-of-state operations that are not locksmith companies at all. The consumer is quoted a reasonable price over the phone, but when a person posing as a locksmith finishes the job, the victim is charged a considerable amount more for unnecessary and sub-standard work."

ALOA has created a checklist for detecting a company that may be engaging in this scheme. "Many of the items in this checklist are legal by themselves," adds Gibson. "However, if several are used together, you may be dealing with a con artist."

1. Not Familiar with Your Area. To make sure the company is local, make sure that they are familiar with your area of town.
2. "Locksmith Service." Unscrupulous individuals often operate under many business names/aliases. Thus, they must answer the phone with a generic phrase like, "locksmith service." If the call is answered this way, ask, "What is the legal name of your business"
3. ALOA Logo. Does the Yellow Pages ad contain a logo that makes them appear to belong to ALOA? While many locksmiths do belong to the Association, some unscrupulous individuals trick the consumer by falsely using the ALOA logo.You can always check to see if in fact these businesses are members by (800) 532-2562 or www.findalocksmith.com 
4. Unclear Business Name. Look closely at the ad(s). Is the specific name of the business clearly identified? Does it appear that the dealer actually operates under several names? If a Web address is listed, does the name on the Web site match the name on the ad?
5. "Under Same Ownership." This confusing statement, often found in small print at the bottom of a full-page ad in the Yellow Pages, is often legally required to prevent a business from deceiving the public. The statement itself may be a warning sign that the company operates under several aliases.
6. Service Vehicle. Some legitimate locksmiths will work out of a car or unmarked van for quick jobs, but most will arrive in a service vehicle ? a van or truck that is clearly marked.
7. Identity. A legitimate locksmith should ask for identity and some form of proof that you have the authority to allow the unlocking to be done. You have the right to ask for the locksmith's identification as well. Does he have a business card? Does he have an invoice or bill with the company name printed on it? Does it match the name on the service vehicle?
8. Estimate. Find out what the work will cost before you authorize it. Never sign a blank form authorizing work.
9. Invoice. Insist on an itemized invoice. You can't dispute a charge without proof of how much you paid and what the payment was for .
   Refuse. If you are not comfortable with the service provider, you can, and should, refuse to work with the locksmith.

If you feel that you have been the victim a scheme as described above, ALOA recommends that you contact the office of the Attorney General in your state. Most Attorneys General have a division that specializes in fraudulent or deceptive business practices.You may find out how to contact your Attorney General at www.naag.org.

Check for a valid state license number . The states that have licensing for locksmith services ( AL,CA, IL, LA, NJ, NC, OK, TN and TX ) may require the licensed locksmith company to include a state license number on their vehicles, advertising, and all paperwork. If your state requires licensing, then the technician must show you his/her identity card, which is a good indicator of legitimacy. These licensed locksmiths and their companies have been investigated by the state and found free of criminal activity in their past, and are required to have current valid liability insurance policies in force. States with a licensing law typically have a consumer protection hotline number to call and a mailing address for complaints to be sent to. Do not pay anyone that will not provide you with this information. If your state does not have a licensing law to protect you, ask your legislator for that protection. The Associated Locksmiths Of America (ALOA) supports state licensing for the purpose of protecting the consumer and can assist your legislator in drafting laws to protect consumers from phony locksmith scams.

The Associated Locksmiths of America (ALOA) is the world's largest organization for locksmiths and other physical security professionals. ALOA is dedicated to being the consumer's first line of defense in physical security by increasing the effectiveness and productivity of locksmiths through educational programs and materials that address broad security interests. ALOA's activities include the ALOA Continuing Education (ACE) program, the ALOA Annual Convention & Security Expo and the ALOA Training Center, which is based in Dallas, Texas. ALOA leads the way for advanced and improved security performance by providing members and the security community with access to a full range of educational programs and services.

If you think your home is safe just because the door is locked, think again.  Bad guys may be able to slip into your house with very little effort, by trying something called "lock bumping."

Memphian Cyndi Sinclair has a one-year old son.  To her, security is everything.  "It was certainly important before but now that we have a baby, it's all that I think about it.  I just want to make sure that he's ok," she said.

She was stunned by this story.  You will be too.  Everyone - who sees this in action - is stunned. "I think that's pretty scary that someone could break into our house," said another homeowner.

It's called "lock-bumping."  And safety experts say this technique works on more than 90 percent of homes.

"The good guys need to know what to watch out for.  The bad guys are gonna find out what to do.  So why should the public not know what's happening?" said locksmith Glen Peifer.

The trick?  A special series of cuts on a regular old house key and a tap or a series of taps will do the trick.

With lock-bumping how-to's buzzing across the internet, we decided it was time to find solutions. "Alarm systems are more expensive than this lock," said Peifer, pointing at a lock he says is "bump proof."  "So if you're going down the road of expense this is the cheapest solution.  This will put a lock on the door that can't be picked."

There are some things you can do.
Peifer says alarms and pets are good deterrents.  Lighting around your house helps too.  But the best thing you can do is spend a little money on better Locks.  Locks by Medeco and Schlage Primus can't be bumped.  They're more expensive, but they'll do the trick.

"When you're trying to put a value on your property, that's easy enough to do.  But how do you put a value on your personal safety?  You can't put a price tag on that.  How can you afford not to have a lock that you can't pick in this way, that you can't use a bump key on?" he said.

The answer - he says - is that you can't.  And with the digital underworld abuzz about this new threat, safety experts say it's time to key in. 

We felt it would be irresponsible not to tell you about it.